Multi-lingual advertising campaign launched by Heathrow Express

Heathrow Express, the airport rail link between London Heathrow Airport and Paddington, is joining the #LondonIsOpen campaign with the first advertising campaign to be translated into six languages.


Heathrow Express’ smart screens, which are situated in the baggage re-claim area at Heathrow and show live price and journey time comparisons between taxis and the airport’s train service to central London, now shows Cantonese and five European languages.


Fraser Brown, Heathrow Express director, said: ‘We want to extend a warm welcome to visitors from across the globe, for whom English is not the first language, by providing them with useful information in their own language to help them make the fastest and cheapest choice of onward travel. Heathrow Express is and always has been, an outward looking company, readily able to engage internationally. Our updated screens completely align with London mayor Sadiq Khan’s campaign that #LondonIsOpen and we are keen to support it.’


Heathrow Express analysed passenger arrival statistics into the airport and their own customer data and are using the top languages spoken by Heathrow Express passengers.


Five out of the six top languages are European, with an approximate 3.2 million German speakers flying into the UK on an annual basis, followed by Spanish, Italian, Swedish, Cantonese, and Finnish.


The service will be monitored and reviewed with the plan that more languages will be added in 2017.


The screens provide live journey time comparisons between taxis, tube and Heathrow Express from key locations including Kings Cross Victoria and Liverpool Street stations.