easyJet holidays to provide further customer protection on holidays

As holidaymakers demand increased security and flexibility, easyJet holidays has launched its new Protection Promise, providing protection in the event of travel disruptions amid Covid-19 risks.

According to new research, more than 33 million Brits have had their holiday plans disrupted this year due to COVID-19 restrictions, while more than half (53%) of Brits are only willing to book a holiday abroad if they feel confident their money is protected. However, despite ongoing travel restrictions, a report from easyJet holidays into consumer travel trends has revealed that almost a quarter (24%) of Brits plan to still go on holiday abroad in the next three months, rising to 37% in the start of next year. Almost two in five (38%) are even willing to quarantine for two weeks on their return in order to get away, with just over one in five (21%) saying that not having a holiday or break away has affected their mood.

In response these consumer needs, easyJet holidays is launching its new Protection Promise, a guarantee of flexibility and protection for customers. The new, long-term customer policy is in addition to the short-term commitments the company has in place to support customers’ bookings impacted by the COVID-19 pandemic. This has included a promise to cancel any holidays where there is a known quarantine or self-isolation requirement in the destination and any customer refunds have been processed in an average of 12 days.

Matt Callaghan, Customer Director at easyJet holidays, said, ‘Consumer confidence in booking a holiday abroad has taken a huge hit this year and travellers have different priorities so at easyJet holidays we know, given the restrictions continue to change, we must adapt to this new reality. That’s why we’re launching our new Protection Promise, setting a benchmark for customer flexibility in the industry and encouraging travellers to book their holidays with the reassurance that if things change they are protected. And this isn’t a short-term move, this is a fundamental change to what customers can expect whenever they book with easyJet holidays.’

The report from easyJet holidays also revealed that COVID-19 has made Brits reconsider their priorities, four in ten (40%) proactively look for destinations that have a low rate of infection, while three in ten (31%) said they now prefer self-catering or self-contained holidays.

easyJet holidays’ Protection Promise offers customers: a Refund Guarantee in the event of a change of travel plans, offering a full refund, including their deposit in credit, up to 28 days before departure and free of fees; a chance to pay for their holiday in instalments with no fees and only pay in full 28 days before they travel, Best Price Guarantee; Freedom to Change until 28 days before departure and ensure a return of deposit, if plans change, up to 28 days from departure.