Hertz Upgrades Customer Service Programmes

Hertz Global Holdings, a US-based car rental company that provides services across the globe, is expanding its customer service offerings.

The company is currently offering mobile and on-site service options, as part of its ‘Travelling at the Speed of Hertz’ campaign, in a bid to improve customer services.

The company chairman and chief executive officer, Mark P Frissora, said, ‘Hertz is responding to the exponential growth of mobile technology to streamline consumers’ lives, including business and leisure travel. Customers love our Mobile Gold ‘Carfirmations’ because the service provides consumers confidence that their rental vehicle is ready to go. Hertz’s suite of technological innovations is a key element of our commitment to make the car rental experience the fastest and easiest in the industry.’

The Hertz Gold Choice programme is also currently available at 48 US locations and 7 European locations, and will be available in another 10 locations in the coming year. Hertz ExpressRent Kiosks, which allow customers to rent a car through a video kiosk, are currently live at 153 airports and other locations.

The company is also offering Mobile Gold Alerts, a mobile email and text service that confirms a customer reservation; an option for Hertz Gold Choice members to select their car; and email confirmation of a car receipt for Hertz Gold Plus Rewards programme members.

Hertz Gold Plus Rewards programme members enjoy a variety of rental lengths and car types including the Prestige, Fun or Adrenaline, Green Collections in Europe and America, the Family Collection in Europe, and specialty vehicles in Australia, Brazil and New Zealand.