Thomas Cook Group Plc, a UK-based travel company, has made a public apology to its customers who will have to collect their tickets for the 2012 Olympics Games in person.
The company, which had promised to dispatch the tickets to sports fans through the post, has been unable to do so, and has requested that they personally collect the tickets hours before the event.
Since June 2012, the company has been offering ticket packages for the London 2012 Games, with stays at some of London’s best value hotels.
The London City breaks, celebrating the Games, were put on offer with the intention of capturing those last minute buyers that were interested in claiming tickets to both the Olympic and Paralympic Games.
Although customers paid a GBP5 delivery fee, around 200 of them were requested to pick up their tickets in person, as the company struggled due to delivery issues.
A statement on the company’s website, said, ‘Our priority is to ensure our customers take their seat at London 2012. Unfortunately, a very small proportion of our customers experienced a delay in receiving their tickets this week and after contacting them we’ve arranged collection from a choice of locations in London. We’d like to reiterate our apology to our customers and naturally we’re refunding any delivery charges.
If you’ve tried to contact us, please be assured that you’re query will be dealt with – we are prioritising those customers due to travel to London for the first week of the London 2012 Olympic Games.’