Air France overhauls services

In a move to expand and upgrade its services, Air France has announced that it has made major changes to its ground and in-flight services to enhance customer satisfaction.

The carrier said that its passengers using any of the 12 airports in France could avail of services from new self-service kiosks. The automated service at the kiosks will allow them to print their own baggage labels. The advantage is that customers will be able to go to Express baggage drop-off areas and avoid check-in counters, thereby freeing up time for other, more creative pastimes. In addition, Voyageur and Premium Voyageur passengers on long-haul flights will be treated to an a la carte meal service. This service is being offered in association with sister airline, KLM, which has been offering similar services.

Customers that are offered the cuisine may choose from dishes that range from traditional French meals, fresh seafood, healthy organic, Italian or a special dish designed by the Lenotre culinary institute. Prices will start at EUR12.

Bringing refinement to its menu, the carrier said that it has made improvements to its Premium Voyageur menu, created by French chef, Michel Nugues. Business class passengers can enjoy dishes by Michelin star chef, Guy Martin, until January 2013.

Other service enhancements being offered by the carrier include,

Paid-for baggage collection and delivery for customers using Paris CDG

VIP services such as chauffeur-driven transfers

Use of hotel rooms for a few hours of relaxation

And an array of new entertainments that include cinema and TV programmes.