Executive Travel Magazine’s readers nominated the company as ‘Best Flight Experience to Africa’. The carrier won gold status, which is the highest level award. Other contenders for the award were South African Airways and British Airways.
The nomination was part of the magazine’s Leading Edge Awards, 2012. The awards, which are given annually, honour travel providers that service clients with innovative and high-quality products and services, and this is the 10th year that the awards have been made.
Perry Cantarutti, Delta Air Line’s senior vice president for Europe, the Middle East and Africa, said, ‘Delta has flown almost three million customers between Africa and the United States since we launched our first flights to Africa in 2006 and this award shows our customers value the service we offer. We’ll continue to invest in our customers’ experience by introducing more flatbed seats and international Wi-Fi on Africa routes over the coming months.’
Delta Air Lines offers:
Daily non-stop service between Johannesburg and Atlanta
Five weekly services between Accra and New York-JFK
Daily non-stop service between Lagos and Atlanta
Three weekly services between Monrovia and New York-JFK, via Accra
Up to three weekly non-stop services between Dakar and New York-JFK
Passengers using the services to the US can benefit from connections to 160 onward destinations from Atlanta and 55 destinations from New York-JFK.
The company is now offering new, custom-designed flatbed seats on all wide-body aircraft on its international routes. With direct aisle access, occupants of the seats can opt for Delta on Demand in-seat entertainment. By 2014, the company is planning to offer such services on all flights between Accra and the US.
BusinessElite passengers travelling from Accra are offered a personalised escort from check in to security clearance, and lounge pick-up to arrival and baggage collection.