London Gatwick apologises to passengers affected by travel chaos, offers £100 in good will

Gatwick Airport (GA) has said that it is extending its sincere apologies to all passengers who were affected by the disruption on Christmas Eve.

The extremely adverse weather in the UK, including heavy rain storms, caused flooding of all waterways around Gatwick Airport. The flood waters also caused significant damage to electrical substations and switch rooms, which resulted in power supply disruption to the North Terminal.

As a result, several flights were cancelled and others were subject to significant delays causing considerable inconvenience for passengers.

Stewart Wingate, London Gatwick chief executive, said: ‘We appreciate that lots of our passengers were travelling to be with their families over the festive period and we are sorry that flights were cancelled and passengers left disappointed, particularly at this time of the year.’

London Gatwick will now offer GBP100 of high street vouchers to each passenger whose flight was cancelled on Christmas Eve as a gesture of goodwill and in recognition of the exceptionally difficult circumstances.

Affected passengers may email with evidence of their booking on a flight due to depart from or arrive at Gatwick Airport on December 24, 2013, and with their postal address. After verifying the details, a voucher for GBP100 will be posted to passengers within 28 days of the application for payment.

Following the incident, London Gatwick had worked with its airport partners to help support passengers, ensuring that 414 of the 535 scheduled flights departed and arrived safely. Ever since all efforts have been focused on restoring the North Terminal to its full operation and a full schedule of flights was operated on Christmas Day and Boxing Day and thereafter.

Gatwick, which has invested over £12m on improving the flood defences, has introduced several short term measures since Tuesday to reduce the risk of such incidents recurring.

In addition, a full review will be undertaken, led by David McMillan, the former director general of Eurocontrol and a non-executive director of Gatwick Airport. The report and recommendations are expected to be published in February 2014.