The Milestone has been named the UK’s Best Hotel in the TripAdvisor 12th Annual Travellers’ Choice Awards.
The Milestone was also named the fourth best hotel in Europe and fifteenth in the world. The Red Carnation Hotel Collection, the group that owns Milestone, had a major representation, as 11 of its properties were recognised in the rankings across all of the award categories.
Of Red Carnation’s London properties, the five-star Hotel 41 was named 13th Best Small Hotel in the UK, 12th Best Luxury Hotel in the UK and 14th Best Hotel for Romance in the UK. The five star Egerton House Hotel in Knightsbridge was listed fourth Best Small Hotel in the UK, and 11th in Europe.
Among the four star hotels, The Chesterfield Mayfair was named 21st Best Small Hotel in the UK, and The Montague on the Gardens in Bloomsbury 23rd Best Small Hotel in the UK. The group’s Summer Lodge Country House Hotel in Dorset was named eighth Best Small Hotel in the UK, and in Guernsey The Old Government House Hotel was named 21st Best Luxury Hotel in the UK.
Jonathan Raggett, managing director of Red Carnation Hotels, said: ‘Everyone at The Milestone Hotel and Red Carnation Hotels overall is immensely proud at our significant presence in the TripAdvisor Traveller’s Choice Awards.
‘The Milestone has consistently featured highly in the TripAdvisor Popularity Index for the last five years, and offers the unique atmosphere of a luxury country house bolt hole in the heart of Kensington. TripAdvisor is doubtless a key driver of business for us.
‘Above all, we attribute our considerable guest loyalty and our continued success on TripAdvisor to our personalised approach to guest service. Our philosophy is ‘no request too large, no detail too small’ which guarantees an individual approach for each and every person that stays with us.
‘Furthermore, these awards are also a testament to our inspirational president and founder, Mrs. Beatrice Tollman. She has an innate sense of what it takes to make the guest experience truly exceptional, and has an exceptional eye for detail and design.’
Red Carnations’ properties in Ireland, Switzerland and South Africa were also honoured at the awards.