Thomson reportedly said that there had been a tremendous response from all of the airport teams across the UK that took part in the contest, but the staff at Norwich International attained the top spot by achieving and exceeding all of the targets set, which included on-time performance, revenue and customer satisfaction.
As a reward, Norwich staff received a prize of £1,500 from Thomson, which was matched by the airport. The staff were given the option of receiving the money in personal vouchers or making a charity donation, and they overwhelmingly decided to donate the £3,000 prize money to the EDP flood appeal to help communities in Norfolk affected by the December tidal surge.
Andrew Bell, CEO of Norwich International said: ‘The airport is delighted that the dedication and hard work of the staff at the airport last summer resulted in winning this national award from Thomson. The generosity of the airport staff in donating this prize fund to those affected by the recent floods is outstanding, we were all acutely aware of the impact the flooding has had on the local community and welcomed the opportunity to help’
Nikki Edwards, airport service delivery & compliance manager – UK & Ireland for Thomson Airways, said: ‘the standard of performance at Norwich International Airport in 2013 was outstanding. The airport exceeded their targets in all 3 key performance areas of customer service, revenue generation and operational efficiency and I would personally like to pass on my thanks and appreciation for the amazing efforts by all our colleagues at Norwich.
‘This performance has provided a compelling endorsement of the strength of our partnership and could not have been achieved without the enthusiasm and drive by Norwich staff both customer-facing and also behind the scenes. Well done and a massive thank you for all your hard work and continued support.’