London Gatwick celebrates £40 million retail transformation

An additional ten new and refreshed retail stores have now opened at London Gatwick to complete the transformation of the shopping experience at South Terminal departure lounge, the airport said.

The new stores, Superdry, Fat Face, Snow+Rock, Ted Baker, Zara, Best of the Best, London News, Mango, Joules and Victoria’s Secret, have been selected based on passenger feedback, for a more premium offering of both national and international brands. A survey by the airport revealed that 56 percent of passengers wanted more high street and international brands, 38 percent wanted a premium department store and 22 percent wanted more designer brands.

Shoppers will now also be able to enjoy a 4,500 sq. ft. Zara outlet, the largest UK airport store to date, a 1,000 sq. ft. Ted Baker store and another airport first, a 1,000 sq. ft. Snow+Rock, offering a wide range of footwear, accessories and clothing.

Spencer Sheen, head of retail at London Gatwick said: ‘We are very proud of the completion of the South Terminal International Departure Lounge, which takes airport shopping and the passenger experience to a whole new level.

Our new retail space not only demonstrates our forward thinking but also our desire to deliver on what our passengers ask for, be it a luxury department store or a high-street favourite. And the results we have seen so far speak for themselves as more than 80% of our passengers have rated as ‘excellent’ and ‘good’ the selection of retail outlets available at the airport3.’

These new openings mark the final phase of an extensive GBP40 million South Terminal departure lounge project that is intended to deliver a state-of-the-art retail journey for passengers.

The first phase, completed in August 2013, saw the opening of eleven new and refreshed stores including two airport firsts, Aspinal of London and Ernest Jones, and a 6,500 square foot flagship Harrods store, focusing on fashion and accessories.

The range of brands and products now available in the South Terminal ensures the shopping experience provided at London Gatwick truly reflects passenger needs, the airport said.