Birmingham Airport has been voted best in an overall satisfaction survey by consumer magazine Which?.
Voted the ‘Best Connected Airport’ by rail users, Britain’s centrally located airport beat its peers across the country. The survey questioned 1,510 people challenging airport express trains over value for money. Scores were based on overall satisfaction and whether customers would recommend to a friend.
Virgin Trains, which operate the service from New Street to the Airport, received the highest score in the poll – with 87% of customers expressing satisfaction for the low fare of £2.40 for a single journey. Customers also commended the service on luggage space, cleanliness and comfort of the trains.
Commenting on the honour, John Morris, Public Affairs Director at the airport, said: ‘Birmingham Airport has much to celebrate in this survey by Which? Coming out on top with the highest rating and beating our competitors in overall satisfaction ensures that passengers accessing Birmingham Airport by train really are getting value for money.
‘It can be increasingly frustrating when access on public transport to an airport is so expensive, thus adding to the cost of the holiday. Connectivity and ease of access is essential when passengers are looking to book their flights, so being crowned with this title is a major achievement.’
Additionally, passengers who participated in the survey expressed dissatisfaction for the rail services of London’s three major air hubs, especially about the high prices. Gatwick Express charges £19.90 for a one way ticket, Heathrow Express charges £21.00 for a single fare, and Stansted Express tops the list with £23.40 for a single ticket.
Birmingham Airport said earlier this month that it recorded a 10.6 per cent passenger increase in January compared to the same month last year – the first time the airport has experienced double digit growth since December 2005.