In a strategic move, Gatwick Airport has appointed Mark Johnston as its new Chief Operating Officer, a role previously held by John Higgins on an interim basis.
Johnston, who brings a wealth of experience from his tenure at AGS Airports, is expected to oversee and enhance Gatwick’s operational dynamics and strategic direction.
Mark Johnston’s New Role at Gatwick
Mark Johnston, previously a prominent figure at AGS Airports, has been appointed as the new Chief Operating Officer at London’s Gatwick Airport. At AGS, he was responsible for overseeing operations at multiple UK airports, including Aberdeen, Glasgow, and Southampton. This extensive experience has equipped him with the skills necessary to manage and enhance airport operations at Gatwick.
Johnston replaces John Higgins, who served as interim COO since January 2023. Higgins effectively managed the role while also fulfilling his duties as the business improvement director. The transition marks a significant change in leadership aimed at continuing to drive forward Gatwick’s operational excellence.
Strategic Operational Goals
Johnston’s primary focus will be on delivering safe, efficient, and smooth daily airport operations. His responsibilities will encompass various departments, including passenger operations, security, and aerodrome management. This strategic approach is expected to enhance Gatwick’s service delivery and operational efficiency.
Additionally, Johnston will spearhead key projects that are vital to Gatwick’s growth and sustainability. Among these projects is the introduction of next-generation security systems and improved airfield performance measures, which are expected to significantly enhance traveller experience and operational reliability.
Background and Experience
Before joining AGS Airports, Mark Johnston spent a significant portion of his career in the global semiconductor industry. He joined Glasgow Airport in 2004, applying his technical expertise to enhance airport operations.
Johnston’s varied background in both technology and airport management provides him with unique insights into operational efficiency and innovation. His leadership at Gatwick is anticipated to bring about improvements in service delivery through advanced technology integration and streamlined processes.
Gatwick aims to leverage his expertise to navigate current challenges and future opportunities, ensuring a resilient and competitive airport environment.
Gatwick’s Development Plans
As Johnston steps into his new role, he brings with him a vision aligned with Gatwick’s ongoing development plans. A significant project currently under examination is the utilisation of the airport’s parallel northern runway. This expansion is designed to boost capacity, minimise delays, and contribute to the economic vitality of the region.
The plan is described as ‘low-impact’, with an emphasis on improving the airport’s resilience and supporting regional trade and tourism. This move is anticipated to create new jobs and drive economic growth, reinforcing Gatwick’s position as a key player in the UK’s aviation sector.
In light of these developments, Johnston’s leadership is expected to guide Gatwick through its current and future expansion phases.
Comments from Leadership
Gatwick’s Chief Executive, Stewart Wingate, expressed confidence in Johnston’s appointment, highlighting his extensive experience and proven track record in the industry. Wingate stated, “Mark will join London Gatwick with a wealth of experience and a proven track record as a COO. He is ideally placed to oversee the airport’s operations, strategic partnerships, and ensuring a great Gatwick experience for passengers.”
This endorsement from Gatwick’s top executive underscores the expectation that Johnston’s leadership will contribute to both the operational robustness and strategic growth of the airport.
Johnston’s Vision for Gatwick
In his remarks upon taking the position, Mark Johnston conveyed his excitement about joining Gatwick, the UK’s second busiest airport. He commented on the dedication of Gatwick’s team in ensuring a personalised and efficient passenger experience.
Johnston remarked, “I am thrilled to be joining the UK’s second busiest airport where we operate the world’s most efficient runway. London Gatwick has exceptional people who work hard every day to deliver a personalised experience, that is easy and efficient for all.” This comment reflects his commitment to maintaining the airport’s distinguished service levels while fostering innovation and efficiency.
Looking forward, Johnston’s leadership is anticipated to incorporate both personalised service enhancements and infrastructural advancements, reflecting Gatwick’s dedication to growth and excellence in aviation.
Transition and Future Directions
John Higgins, who previously held the position as interim COO, will now focus solely on his role as business improvement director. This transition marks a new era in Gatwick’s operations.
As the airport welcomes new leadership, emphasis is placed on maintaining operational continuity and pursuing strategic initiatives that align with Gatwick’s long-term vision. The focus on strategic growth and development under Johnston’s direction is expected to position Gatwick Airport as a leading player in the global aviation market.
Mark Johnston’s appointment is not just a change in leadership but a pivotal moment for Gatwick Airport, as it embarks on several strategic projects under his guidance.
His extensive expertise and innovative outlook are well-aligned with Gatwick’s future goals, promising a period of growth and operational excellence.
