apanese airline All Nippon Airways (ANA) has left the Paris Airshow with two SKYTRAX World Airline awards.
The airline received the awards for World’s Best Airport Services and Best Cabin Cleanliness following what is claimed to be the world’s largest annual airline passenger satisfaction survey, which is carried out by research organisation, SKYTRAX.
The survey covered 200 airlines and questioned travellers from over 160 countries on 38 frontline key performance indicators for the airline industry. These included the arrangements for check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
ANA has added these latest awards to the 5-star rating that it was granted by SKYTRAX in March this year, making it one of only seven airlines to have received the distinction; the Airline of the Year award that it received at the Air Transport World awards; and the Network – Global Airlines and Lowest Global Cancellations awards that it received from FlightStats.
Toshitaka Watanabe, SVP of customer satisfaction, products and service at ANA commented on the airline’s achievements, saying, ‘This five-star status, along with our recent awards, is a testament to the effort and innovation put into our service and our commitment to delivering the highest quality customer experience. Over the last two years, ANA has focused on providing a true international service in order to succeed in future global competition, and to achieve our goal of becoming Asia’s number one airline, setting standards worldwide.’
Chairman of SKYTRAX, Edward Plaisted added: ‘We congratulate ANA for this fantastic double-success, in a year that also sees it receive the top global quality rating as a five star airline. The award for providing the World’s Best Airport Services is testament not only to the high standards of ANA airport staff service, but reflects their strong levels of service consistency that users particularly commented on.
‘The award for Best Aircraft Cabin Cleanliness is a new category for 2013, and was introduced to reflect the importance of cabin cleanliness in the overall customer travel experience. ANA was particularly commended for the standard of cabin cleanliness and cabin presentation, together with a consistent quality of cabin washroom cleanliness.’
