Malaysia Airlines, a Malaysia-based airline, will be expanding its services to the UK.
The airline is offering double daily Airbus A380 flights for the service from Kuala Lumpur, Malaysia, to London Heathrow, UK, from November 24, 2012. The route was launched in July 2012, and since then has seen an increase in demand for the service. The new expansion will increase its weekly capacity by 16 percent.
The company expects to add two more Airbus A380 aircraft to the route, once the expansion takes off.
Encik Ahmad, the group chief executive officer of Malaysia Airlines, said, ‘Ever since our A380 operations on the Kuala Lumpur-London route from 1 July this year, the customer response has been overwhelming.
The introduction of our latest 5-Star product standards on the A380 was also complemented by Skytrax, UK renewing our 5-Star Airline status.
This momentum of 5-Star quality service delivery across all our customer touch points has been well received and comes at a time of great change as we embark on a series of improvements to repositioning ourselves as a premium carrier.
Encouraged by the success of our current daily A380 operations on this route, we have decided to replace the existing B747 daily flights with the A380 to make it double daily on the superjumbo.
This initiative is also our efforts to standardise our product offering on this popular route for oneworld customers when we join the alliance by early next year.’
The airline was one of the first to offer childfree flights, when in April this year it changed its policy for child passengers, banning them from upper deck of its A380 fleet.
The policy means that families travelling with children below the age of 12 years will have to limit themselves to a certain segment of the airplane on these flights. The airline has been supporting its decision by saying that an overwhelming number of its passengers have complained about the noise created by children during flights.
