Birmingham Airport launches new flight update service via Twitter

Birmingham Airport is planning to launch a new flight update service for departing passengers via Twitter starting this summer.

The new information service, named BizTweet, enables passengers to receive real-time updates via their Twitter feed along the course of their journey, from the opening of check-in to flight departure. Besides receiving flight information, customers will also receive other operational and commercial information and offers.

Commenting on the move, Paul Kehoe, Birmingham Airport’s chief executive said: ‘We want to deliver information to our customers in an innovative and instant way and BizTweet allows us to meet the demands of our passengers.

‘We’re confident that the new service will be welcomed by the growing number of Twitter users choosing to fly from Birmingham so they can enjoy the journey through the terminal while information is delivered direct to their mobile devices.’

Travellers will be able to sign up via the airport’s website or personal Twitter account. The new BizTweet service, offered in association with Cork based technology company TIC, is expected to be launched during the summer, the Airport said.

Founder and CEO of the BizTweet service, Paul Brugger, said: ‘Birmingham Airport is very special to me as it was my local airport prior to moving to Cork. It’s an airport I’ve used numerous times and one I know well as a passenger. I’m delighted Birmingham, our 3rd airport in the UK, has chosen BizTweet to provide passengers with real time personalised information direct to their mobile devices by social media.’

Separately, Birmingham Airport was recently named an Autism Friendly airport by the National Autistic Society.

The Autism Friendly Award recognises the success of Birmingham Airport and OCS Group, the largest provider of assistance to persons with reduced mobility (PRM) in the UK and Ireland, in providing assistance that improves the airport experience for passengers with autism, their families and caregivers. Birmingham Airport and OCS Group have worked together to ensure clear information about the airport is available for passengers with autism, on ways to plan their journey and access assistance at the terminal.