Ryanair introduces Paypal payment options for customers

Following a partnership with PayPal, Ryanair has introduced new payment options for its customers, business travellers, travel agents and corporate travel departments.

Ryanair’s 86 million customers now have the option to book and pay for Ryanair flights using their PayPal account, ensuring faster bookings on the Ryanair.com website.

Ryanair’s chief marketing officer, Kenny Jacobs said: ‘Millions of European consumers use PayPal on a daily basis and as Europe’s biggest airline, Ryanair is pleased to launch our new partnership, offering our 86m customers even more ways to book and pay for Europe’s lowest air fares on the Ryanair.com website.’

PayPal’s vice president for Global Operations Europe, Middle East and Africa, Louise Phelan said: ‘Ryanair revolutionised low fare air travel in Europe. As the pioneer of faster, safer online payments, PayPal is delighted to help Ryanair develop its customer experience by making it even easier and quicker for travellers to book and pay for their flights online. With our 152 million active accounts across the world, we’re also making it easier for businesses such as Ryanair to expand their international sales.’

The faster booking and payment facility via Paypal is the latest in a series of customer service improvements under the Always Getting Better programme introduced by Ryanair last year. The improvements include allocated seating, a second free cabin bag, reduced fees, a new website and app, mobile boarding passes and the Ryanair Family Extra service – a dedicated family service.

‘Our partnership with PayPal is the latest element of our Always Getting Better programme and our commitment to the continued improvement of our customer experience,’ Jacobs said, adding: ‘We will next unveil our tailored business product, as we continue to offer so much more than just the lowest fares.’


PayPal offers price-matching, free return shipping services for holiday period

E-commerce firm, PayPal has announced an offer that is available to customers that use its service to pay for goods during the holiday period.

For the offer period, if a customer sees a product that they have purchased using their PayPal account being offered at a cheaper price, PayPal will reimburse the difference. If a customer does find a product being offered for less elsewhere, they should call the company immediately, as a refund has to be requested in less than 30 days from the purchase date. The firm said that the offer would stand until the end of the year.

The firm also said that the offer would be limited to a maximum of USD250 on any one item, and USD1,000 per user throughout the promotional period.

In a blog post, the online company’s shopping specialist, Claudia Lombana, wrote, ‘If the item you purchase is advertised for lower with any merchant within 30 days of purchase, you can receive a reimbursement for the difference. It doesn’t matter if you bought the item online, in a store or a new item from eBay’s Top-rated sellers using ‘Buy It Now.’

The company said that the deal was even available on airline tickets, which will make it very attractive to travellers looking to ring-fence their travel deals. Customers will benefit, even if the same carrier drops the price of tickets within seven days of a client’s purchase, as the client can still recoup the difference. The firm also said that it was offering free return shipping within 30 days if customers do not like a product that they have purchased.

Customers should visit the firm’s website to request a price match or return-shipping refund. The firm is offering the new incentive after it consolidated several of its product groups.