easyJet holidays to provide further customer protection on holidays

As holidaymakers demand increased security and flexibility, easyJet holidays has launched its new Protection Promise, providing protection in the event of travel disruptions amid Covid-19 risks.

According to new research, more than 33 million Brits have had their holiday plans disrupted this year due to COVID-19 restrictions, while more than half (53%) of Brits are only willing to book a holiday abroad if they feel confident their money is protected. However, despite ongoing travel restrictions, a report from easyJet holidays into consumer travel trends has revealed that almost a quarter (24%) of Brits plan to still go on holiday abroad in the next three months, rising to 37% in the start of next year. Almost two in five (38%) are even willing to quarantine for two weeks on their return in order to get away, with just over one in five (21%) saying that not having a holiday or break away has affected their mood.

In response these consumer needs, easyJet holidays is launching its new Protection Promise, a guarantee of flexibility and protection for customers. The new, long-term customer policy is in addition to the short-term commitments the company has in place to support customers’ bookings impacted by the COVID-19 pandemic. This has included a promise to cancel any holidays where there is a known quarantine or self-isolation requirement in the destination and any customer refunds have been processed in an average of 12 days.

Matt Callaghan, Customer Director at easyJet holidays, said, ‘Consumer confidence in booking a holiday abroad has taken a huge hit this year and travellers have different priorities so at easyJet holidays we know, given the restrictions continue to change, we must adapt to this new reality. That’s why we’re launching our new Protection Promise, setting a benchmark for customer flexibility in the industry and encouraging travellers to book their holidays with the reassurance that if things change they are protected. And this isn’t a short-term move, this is a fundamental change to what customers can expect whenever they book with easyJet holidays.’

The report from easyJet holidays also revealed that COVID-19 has made Brits reconsider their priorities, four in ten (40%) proactively look for destinations that have a low rate of infection, while three in ten (31%) said they now prefer self-catering or self-contained holidays.

easyJet holidays’ Protection Promise offers customers: a Refund Guarantee in the event of a change of travel plans, offering a full refund, including their deposit in credit, up to 28 days before departure and free of fees; a chance to pay for their holiday in instalments with no fees and only pay in full 28 days before they travel, Best Price Guarantee; Freedom to Change until 28 days before departure and ensure a return of deposit, if plans change, up to 28 days from departure.

UK holidaymakers benefit from CAA’s ‘Pack Peace of Mind’ campaign

More holidaymakers are financially protecting their holidays and are benefiting from Civil Aviation Authority’s (CAA) ‘Pack Peace of Mind’ campaign, according to a research by the CAA, the UK’s specialist aviation regulator.

The ‘Pack Peace of Mind’ campaign seeks to spread awareness and understanding of ATOL certification among holidaymakers as they book their trips abroad. In its third year, the campaign was redesigned in 2015, with new imagery created around a family of animated suitcases and the use of television advertising for the first time.

Following this year’s campaign, the CAA commissioned market research with a representative sample of 1,500 consumers from across all regions of the UK.

The research found that an increasing number of people are now well informed about the benefits of booking an ATOL protected holiday. More tourists are now financially protecting their holidays abroad against travel company failure – 71 per cent said they protected their last holiday, up from 64 per cent in 2014. And 83 per cent are planning to financially protect their next holiday abroad as compared with 75 per cent in 2014.

David Moesli, the CAA’s Deputy Director of Consumer Protection, said: ‘With more holidaymakers now solely researching and booking online and with some overseas travel companies selling into the UK, it is vital consumers know what to look out for when booking their holidays.

‘Our research shows people are actively checking for protection before they book and we want to build on this – working in partnership with industry so we can ensure consumers know the facts through clear, easy-to-understand information and can book their holiday with peace of mind.’

Featured in a short animated video, the family-focused ‘Pack Peace of Mind’ campaign aims to encourage households to look beyond the price and check their air holiday is ATOL protected before they book. It stretched across a variety of media including newspapers, magazines and social media and was covered on radio and television news.

CAA also conducted a survey with ATOL holding travel agents and tour operators, which found that tour operators and travel agents considered the campaign to be effective in getting the message across in a fun away.


Brits Abroad Reminded of Sun Protection

UK travellers abroad are failing to adequately protect their skin while on vacation, according to a study carried out by UK based travel company, On the Beach.

The research has shown that around 13 percent of British travellers to some of the sunniest destinations, including Turkey, Egypt and Cyprus, do not use sun creams that are rated more than 10 SPF to protect their skin from sunburn, while around 44 percent of travellers apply sun cream with an SPF factor of 15 or less.

Alistair Daly, the marketing director at On the Beach, said, ‘It’s been a tough few years for all of us and Brits deserve a great holiday but it’s very important that we protect ourselves when exposed to the sun’s strong rays. While parents do appear to look after their children’s skin whilst abroad, they do leave themselves open to sunburn, so should always apply the correct product.’

The study also showed that around 92 percent of British travellers have experienced sunburn while on holiday, as only one in four travellers use a sun protection cream that has an SPF30 rating or above.

Bevis Man, The British Skin Foundation spokesperson, said, ‘When abroad, we advise holidaymakers to be extra vigilant with sunscreen, as people are more likely to be out in the sun, swimming and drying off, all of which remove sunscreen from the skin, even those that are water resistant. Adults should be applying a sunscreen of SPF30 or higher, whilst children and those with pale skin should be using an SPF50.’