Birmingham Airport has announced the introduction of its new flight update service – Flight Smart – for departing passengers via Facebook messenger.
The Flight Smart flight update service was originally offered via Twitter, having launched in summer 2017. Following the success of the programme, Birmingham Airport will now add Flight Smart to Facebook messenger as well. Passengers can send their flight number to the Flight smart messenger page and instantly receive live flight updates direct to their mobile and tablet devices.
Jo Lloyd, Business Development Director – Birmingham Airport said: ‘In this digital age we live by our mobiles, so to be able to see where to check in, what gate to use and which restaurant to choose from, all from your phone or tablet, takes the stress out of travelling. The twitter Flight Smart has been heavily used by our passengers since its inauguration, but we were conscious that not everyone uses twitter, with the addition of Facebook messenger Flight Smart all passengers can have up to date information on their journey at their fingertips.
Paul Brugger, C.E.O of TIC said: ‘Birmingham Airport has been running BizTweet under the Flight Smart brand for eighteen months, due to its phenomenal success they will be launching our complementary Facebook Messenger service. At a touch of a button the airport will be able to provide even more passengers with real-time, high personalised operational and customer service messages directly to passengers via these two platforms.’
Facebook messenger also offers more detailed content, allowing passengers to access maps and directions, information about restaurants and contact details, enabling them to plan ahead of their trip. Flight Smart was developed in collaboration with Cork -based technology company, TIC for Facebook Messenger.
Passengers using Flight Smart on Facebook messenger may type @flybhx into the search tab on the Facebook app or the Birmingham Airport facebook page to get live updates. This service helps passengers get constant flight updates until departure and also allows family and friends to track the flight, the airport said.