In a strategic move, Classic Collection is experiencing longer call response times following its recent restructuring. The transition to a single B2B brand is underway, signalling changes in operations.
The company assures that measures are in place to support travel agents during this phase, although some staff have left as part of the restructure. Patience from agents is requested as the company strives to enhance efficiency and service quality.
Classic Collection, a prominent B2B tour operator, has initiated a restructuring process that aims to streamline its operations. This change comes amid the departure of several staff members, as the company transitions towards operating under a single brand. The restructuring is expected to be completed by mid-June, aligning with the company’s long-term growth strategy.
Agents have been encouraged to utilise the Classic Package Holidays website for single-centre holiday bookings, which offers a wide range of options. This move is part of the operator’s efforts to maintain high standards of service despite the current challenges.
Morris-Green highlighted the company’s proactive approach, noting that there are exciting plans to enhance trade-focused services. The restructuring aims to create a more integrated and efficient operational structure.
The integration into a single brand is anticipated to simplify processes and improve service delivery. By concentrating resources and efforts into one brand, Classic Collection aims to better serve its travel agent partners.
While some staff members have opted not to relocate to Manchester, Classic Collection reassures that the overall team strength is maintained, and service delivery will not be compromised.
The transition has been challenging, leading to some disruptions. However, Classic Collection remains confident that this move will ultimately strengthen its market position.
The restructuring is a crucial step towards achieving long-term strategic goals, ensuring that Classic Collection remains a key player in the travel sector.
Classic Collection’s restructuring is a strategic initiative aimed at enhancing its operational efficiency and service quality. The company remains committed to its trade partners and is actively working to ensure that any disruptions are temporary.
With a focus on long-term growth and a transition to a single, trade-focused brand, Classic Collection is poised to strengthen its position in the travel industry.
