Flitch Travel has recently opened its second high street location, strategically situated in Ongar’s former Barclays Bank building. This expansion follows the consistent business growth experienced by the agency, which is known for its client-centric approach and resilient performance post-pandemic.
With 27 years in Great Dunmow, Flitch Travel, owned by Rebbeca Kingston for eight years, demonstrates growth and adaptability. The agency’s expansion signifies its buoyant recovery and continued prosperity, aiming to enhance customer experience and market presence.
Strategic Expansion Decision
Flitch Travel’s expansion into Ongar marks a new chapter following robust growth in its original Great Dunmow location. The agency, under the ownership of Rebbeca Kingston, has flourished post-pandemic, making the timing ideal for extending their reach. This strategic move reflects the agency’s commitment to enhancing customer experience and broadening market engagement.
The decision to open in Ongar arose from the agency’s need to find a suitable high street location that mirrored the success of Great Dunmow. After identifying the vacant Barclays premises, Kingstone leveraged her resources effectively, overcoming initial hesitations due to the building’s disrepair.
The Ongar store, formerly a bank, required significant renovation efforts. Despite lacking essential utilities, Kingston, with support from her partner in construction, transformed the space within weeks. The rent-free lease negotiation for the first year facilitated the swift development of this inviting retail environment.
Team and Leadership Changes
Amelia Earley’s transition to manage the Ongar branch underscores the agency’s focus on consistent service quality across locations. Her role is pivotal in ensuring the smooth operation and client satisfaction at this new site.
Earley’s appointment is complemented by staff movements between Great Dunmow and Ongar, reinforcing cohesion and operational efficiency. The staffing strategy aims to leverage existing expertise while integrating new local talent.
Despite recruitment challenges, the agency’s ability to attract and train new personnel, such as a former bank employee with a robust local network, showcases its commitment to developing a skilled team adept at addressing client needs.
Inauguration and Community Engagement
The Ongar store’s opening was marked by a festive event, drawing attention from local residents and travel operators alike. Attendees, from clients to industry partners, celebrated the opening, signalling community support and optimism for business growth.
Kingston took advantage of the occasion to book a Jet2holiday package, exemplifying the proactive business environment fostered at the event. Such engagement highlights the agency’s dynamic presence in the local travel scene.
The opening featured participation from notable partners like Jet2holidays and Royal Caribbean, underscoring industry confidence in Flitch Travel’s expansion efforts. The strong turnout from various stakeholders indicated broader sectoral support for the agency’s community-focused initiatives.
Industry Support and Recognition
The agency’s growth received acclaim from Hays IG representatives, who participated in the opening. The backing from an influential travel group strengthens Flitch Travel’s reputation within the industry and affirms its strategic direction.
The opening day served as a platform for networking, establishing stronger ties with local and industry representatives. This recognition by peers is crucial, reinforcing Kingston’s leadership and the agency’s solid market position.
Continued Success and Community Relations
Flitch Travel’s successful Ongar launch embodies its adaptive business model and dedication to community engagement. The agency acknowledges the role of strong local connections in driving its success.
Flitch Travel’s expansion into Ongar signals its strategic foresight and commitment to community-oriented service. The new store not only extends the agency’s reach but also reinforces its position as a responsive and innovative player in the travel sector.
