A travel agent has set a new standard in customer service by joining a group of 120 clients on their holiday in Tunisia. This personalised approach not only strengthened client relationships but also ensured seamless travel experiences.
In a remarkable commitment to service, Illesh Amlani, a travel agent from Not Just Travel, personally joined a group of 120 clients on their holiday in Tunisia. This decision underscores the agent’s dedication to enhancing the customer experience, offering support during their stay, and ensuring all client needs were met efficiently.
Illesh and his wife, Rinx Amlani, dedicated significant time to organising the trip. They handled passport information and flight check-ins over four evenings, ensuring all details were meticulously managed. This level of planning highlights the commitment to providing clients with a hassle-free travel experience. They communicated via email and WhatsApp, making the process smooth and efficient.
During the holiday at the Iberostar Selection Royal El Mansour in Mahdia, Illesh’s presence allowed him to address client needs directly. He coordinated with hotel management for room upgrades and arranged exclusive entertainment. His proactive involvement ensured clients enjoyed a Bollywood night and sunset cocktails, enhancing their overall holiday experience.
The interaction with clients in Tunisia was a first for Illesh, who had only planned holidays for this group before. This face-to-face engagement fortified client relationships, showcasing a personal touch that is often missing in today’s digital age. His efforts were well-received by the clients, indicating the value of personal interaction in client retention.
The hotel’s flexibility played a significant role in accommodating the group’s needs. Clients even had the chance to cook Indian dishes in the hotel kitchen, a unique touch that was made possible through Illesh’s negotiations. Such tailored experiences are crucial in setting apart premium travel services.
The success of the three consecutive holidays – Izmir in 2022, Majorca in 2023, and Tunisia in 2024 – illustrates Illesh’s ability to cater to large groups. This demonstrates a high level of organisational skill and customer satisfaction that has become a hallmark of his service.
The Tunisian holiday exemplified how personal involvement can enhance client experiences significantly. The agent’s actions resulted in high client satisfaction, reinforcing the importance of going beyond traditional service models to deliver memorable travel experiences.
Illesh Amlani’s hands-on approach in Tunisia set a benchmark in travel industry service. By actively participating in the holiday, he has not only met client expectations but exceeded them, setting a standard for future engagements. His commitment showcases the potential of personalised travel experiences.
