Riviera Travel is poised to enhance its business relationships with the launch of the Riviera Explorer. This new e-learning platform is designed to enrich travel agents’ understanding of the brand, offering a unique blend of the latest news and targeted training modules.
With a focus on both veteran and novice sellers, Riviera Explorer is set to transform the agent learning curve. Agents can expect a comprehensive training experience that promises to enhance their expertise across all of Riviera’s travel offerings.
Riviera Explorer: A Strategic Digital Initiative
Aiming to elevate the brand’s educational outreach, Riviera Travel introduces the Riviera Explorer, a cutting-edge e-learning platform. This initiative is deemed the most significant investment to date in digital agent support, signalling Riviera’s commitment to fostering knowledge enrichment among its travel agent partners.
The platform is meticulously designed to cater to both seasoned sellers and those new to the brand. It incorporates up-to-date brand news alongside expertly crafted training modules, offering insights into the firm’s river, ocean cruise, and escorted tour products.
Customisable Learning Experience
Vicky Billing, head of trade and partnerships, underscores the customisable nature of the learning, stating, “This tool puts the agent in control of how they learn, at a pace that suits them.” Agents can navigate the material independently, adapting their training journey to match their schedules and learning preferences.
The self-paced training programme can be completed in about four to five hours, culminating in the certification as a Riviera Expert. The structured modules are designed to be both engaging and informative, enhancing agents’ understanding of Riviera’s diverse offerings.
Incentive Opportunities for Participants
A distinctive feature of the programme is its incentive scheme, offering agents who finish their training by 31 December 2024 the chance to win a spot on a Sri Lanka escorted tour fam trip or a Blue Danube Cruise aboard the Riviera Radiance.
This initiative does not only boost brand knowledge but also serves as a tangible reward for dedication and enthusiasm. It encourages participation by offering a unique experiential learning opportunity, further cementing Riviera’s commitment to its partners.
Expansion of Trade Support
The unveiling of the Riviera Explorer coincides with Riviera’s broader strategy to bolster its trade support framework. Recently, the company has strengthened its team with the appointment of a new Business Development Manager for Ireland, Ralph Uhlemann.
Such strategic appointments reflect Riviera’s proactive approach in reinforcing its presence and support in the market, ensuring that agents have access to all necessary resources and expertise.
Future Evolution of Riviera Explorer
The Riviera Explorer platform is set for continuous enhancement, with plans to introduce innovative features and modules. Billing comments, “Riviera Explorer will grow and evolve, offering exciting new opportunities as we move forward.”
This forward-thinking approach ensures that the platform remains a dynamic resource, resonating with the ever-changing dynamics and demands of the travel industry.
It reiterates Riviera’s commitment to maintaining its competitive edge in providing top-tier support and training to its agents.
Commitment to Agent Growth and Support
Billing’s philosophy underlines a deep-rooted belief in empowering the agent community, stating, “I am a passionate believer in giving our trade partners all they need to immerse themselves in Riviera.”
Riviera Travel aspires to set a benchmark for agent training through this platform, reflecting a vision aimed at long-term development and partnership growth.
The initiative aligns with Riviera’s trade-first strategy, positioning the company as a leader in agent support and collaboration.
Conclusion
Riviera Travel’s new e-learning platform marks a pivotal step in strengthening its relationship with agent partners. The Riviera Explorer not only aids in brand knowledge enhancement but also represents a strategic move in empowering agents through innovative learning solutions.
The launch of Riviera Explorer reflects Riviera Travel’s commitment to pioneering agent education. As the platform evolves, it promises to deliver ongoing value, keeping agents at the forefront of industry knowledge and expertise.
