Browsing: customer service

Jet2.com and Jet2holidays have emerged victorious, earning the prestigious title of the best travel brand once again. This recognition highlights…

Globus brands have achieved a remarkable milestone in customer service excellence. They are the first in the travel industry to…

A recent study uncovers a significant trend: over half of travel firms are gearing up to invest in AI.As the…

In the wake of severe weather disruptions, Emirates has admitted shortcomings in its response to the chaos caused by flooding…

A strategic acquisition has positioned former Concur CEO, Steve Singh, at the forefront of Direct Travel. This development promises to…

Panache Cruises has welcomed esteemed aviation specialist Tony Hallwood as a brand ambassador, highlighting its commitment to industry expertise.Joining alongside…

Thomas Cook has announced a significant reshuffle in its management team following the departure of its Chief Technology Officer.Marc Molenwijk…

Jet2 has alerted travellers about possible wait times at Palma Airport due to essential maintenance works.The airline is collaborating with…

Members of the Hays Travel Independence Group (IG) have been strongly encouraged to move away from aggressive discounting strategies. Instead,…

A new concierge programme has been launched by If Only, aimed at addressing an identified service gap. Agents had requested…