Survey reveals dissatisfaction among UK travel and tourism workers

A survey that investigated the level of job satisfaction among workers in the tourism and travel industry has revealed that UK workers are among the least satisfied.

The survey, which was carried out by Progressive Personnel, a worldwide travel recruitment agency with its UK headquarters in London, reported that 71 percent of UK staff in the travel industry consider themselves to be underpaid, while nearly 80 percent are keen to change jobs. Almost a third of those questioned saw their future outside the travel and tourism industry, compared to a figure of just 18 percent worldwide.

Staff in the UK were not quite as dissatisfied with their current employer as those polled by Progressive Personnel in Asia, where 83 percent were keen to move jobs but less than 10 percent were considering leaving the industry.

According to the study, ‘UK staff seem most dissatisfied overall, with 72 percent feeling underpaid, 79.4 percent wanting to change jobs and 31.6 percent looking to move industry.’

Employers were also polled worldwide, and their opinion of the adequacy of their staff remuneration was predictably at odds with their workers, with 90 percent saying that employees were fairly compensated. They were also generally optimistic about the future, with over 75 percent of those that responded to the survey saying that they intended to recruit within the next three months, and less than half reporting that the recession had impacted on their recruitment plans.

With the travel and tourism industry expecting massive growth over the coming years, the survey predicts that it will employ over 120 million workers worldwide by 2020, compared with the 98 million that the industry employed in 2011.

UK Travel Industry Growing as Economy Comes Out of Recession

The UK economy may be slowly coming out of recession according to the hospitality industry, as more travellers are ready to invest in a holiday.

A similar positive outlook has been proposed by a report submitted at the World Travel Market, currently being held in London.

The World Travel Market 2012 Industry Report has highlighted that around 52 percent, of the 1,001 UK holidaymakers polled have taken more than one holiday in 2012. This is the best result for a poll since the downturn in the economy, and compares favourably to 2010, when only 24 percent of British citizens polled admitted to having taken more than one holiday in the year. In 2011, around 41 percent of Brits admitted to taking more than one holiday.

Fiona Jeffery, the chairman of Reed Travel Exhibitions, the company that has organised the 2012 World Travel Market, said, ‘While it’s certainly too early to claim we’re fully out of the woods economically, these results are encouraging. This is certainly a sign that people are increasingly optimistic about the future and should be welcomed both in the trade and across the country.’

The survey has shown that 34 percent of respondents have taken two holidays this year, compared to 28 percent in 2011. Around 13 percent have taken three trips in 2012, compared to the 10 percent who did so during 2011. In 2012, 5 percent of respondents have taken four or more holidays, compared to 4 percent in 2011.

The World Travel Market 2012 is being held in London until November 8. The event is being attended by tourist boards, technology companies, hotel chains, representatives of attractions and tour operators, with many exhibitors promoting their exhibits for the first time as Main Stand Holders.

Carlson Wagonlit Travel Posts Growth in UK Market

Carlson Wagonlit Travel (CWT), a company specialising in business travel management, has reported that its UK sales have increased by 1.6 percent to £627.8 million in the first six months of 2012, compared to the same period in 2011.

The business travel agency achieved a top listing on Buying Business Travel’s list of the UK’s top 50 travel management companies (TMC). In the year to date, the company has acquired around £60 million in new business, as well as retaining 97 percent of its active clients.

The company chief executive officer, Douglas Anderson, said, ‘Our first half performance for 2012 is solid given current economic uncertainty. Our customers are continuing to travel and are looking to manage their travel in a more cost-effective way by getting even greater value for what they spend.’

However, these results also signify a slowdown in business travel in the UK market, as in the same period last year the company reported an increase in its sales volume of 10 percent and growth in transactions of 5 percent.

The company, owned by US-based Carlson, has also reported a 54 percent increase in sales volume for the meetings and events division of its UK unit.

In 2012, the CWT Travel Management Institute published ‘Mastering the Maze: A Practical Guide to Air and Ground Savings’, a report offering details on how to save on a travel programme for corporate companies. The company’s CWT To Go, a mobile app, was also awarded the 2012 innovation of the year by the Global Business Travel Association (GBTA)

Daily Deals Sites Get New Code of Conduct

Companies that operate daily deal sites on the Internet have been invited to sign a voluntary code of conduct that has just been unveiled.

The code of conduct, which has been designed to promote, ‘fair, honest and ethical best practice’ is considered to be a first step in improving the reputation of the sector.

The Global Daily Deal Association, a trade association for the daily deal industry, has developed the code with the intention of standardising practices across the industry and enhancing accountability and sustainability. Ultimately, the Association hopes to see the industry’s reputation improve with both merchants and customers.

A negative view of the industry has been fostered in the past due to issues concerning customer privacy, misleading or deceptive claims, and complaints and refunds, and it is these issues that the code of conduct intends to tackle. Those operators that sign up to the code will work with the GDDA to develop practices to improve the industry’s future image.

With this in mind the code sets out to ensure that the product information available to customers gives them enough detail to make an informed decision, that communication between all parties is clear and accurate, that policies and procedures are clearly displayed on the website, and that the provider can effectively handle complaints and refunds.

Association chief executive, Stavros Prodromou, said: ‘The GDDA has spent a great deal of time producing a code of conduct that is suitable and relevant to the industry. The sector has previously been affected by a lack of merchant and consumer confidence. The code is the first step toward improving the sector’s reputation. By signing up to the code of conduct, businesses are making a commitment to the future of this industry; the GDDA and code of conduct are crucial to the sustainability and credibility of the daily deal industry.’

Several well-known names in the daily deals industry have already signed up to the code of conduct.