Globus brands have achieved a remarkable milestone in customer service excellence. They are the first in the travel industry to receive this prestigious accreditation.
This achievement underscores their commitment to exceptional customer service, as evaluated by the Institute of Customer Service. Both Cosmos Tours and Avalon Waterways have demonstrated remarkable dedication.
The Globus family of brands in the United Kingdom has been formally recognised for its outstanding customer service with the ServiceMark accreditation, a distinction conferred by the Institute of Customer Service (ICS). This accolade marks an ‘industry first’, as Cosmos Tours and Avalon Waterways, subsidiaries of Globus, have been acknowledged as pioneers in delivering exceptional service standards.
Feedback from these surveys highlighted areas such as continuity, credibility, and capability where employees excelled. Such outstanding results not only reflect the efficiency of these brands but also their unwavering commitment to maintaining high service standards.
This focus on customer service and strong relationships is a testament to the strategic vision that has driven the Globus family to its current prominent standing within the travel sector.
The distinction is expected to set a new standard across the industry, urging competitors to reassess their customer service strategies and frameworks. Globus’ success story paves the way for a broader conversation about the vital role of customer service in achieving business success.
These results highlight the significance of teamwork and continuous improvement in service delivery. The commitment to fostering a supportive work environment translates directly into how customers perceive and experience the services offered by Globus.
Their strategic vision includes expanding their service offerings, leveraging this accreditation as a catalyst for growth and innovation. By maintaining a focus on their core values and strategic goals, Globus aims to sustain its industry leadership.
The Globus brands have set a distinguished precedent in the travel industry, with their ServiceMark accreditation signifying a landmark achievement. This recognition not only highlights their dedication to customer service excellence but also reinforces the pivotal role of employee satisfaction in achieving such feats.
In conclusion, Globus brands have remarkably advanced the standard for customer service within the travel sector. Their achievement underscores the value of quality service and sets a new benchmark for the industry.
As they continue to excel, their commitment to innovation and service excellence will undoubtedly inspire other companies to follow suit, leading to higher standards across the industry.
