Transitioning to a home-based role in the travel industry offers numerous advantages and potential pitfalls. It is crucial to understand the dynamics before making this significant shift.
This guide covers essential aspects, from flexibility and technology to training and customer interaction, to help you navigate the homeworking landscape effectively.
Flexibility and Lifestyle Benefits
Flexibility is a primary advantage of homeworking. It allows agents to fit travel sales around other careers or expand from solo enterprises to family-run businesses, without the overheads of a high-street shop.
Linda Pyle, director of Brilliant Travel, notes an increased trend in people seeking home-based roles due to the flexibility and reduced stress. “We’ve seen an increasing trend in enquiries to join us as a home-based agent following Covid, as people want to work from home,” she states.
Agents can manage their schedules around personal commitments, making homeworking an appealing option for those with dual roles or retirees wanting to stay in the industry with less stress.
Choosing the Right Homeworking Agency
Selecting a suitable homeworking agency depends on your experience and personal circumstances. New entrants and those returning after a career break should focus on the training and support offered by the agency.
Inquire about company WhatsApp and Facebook groups, mentoring schemes, and meet-ups. Such support systems can provide the camaraderie and coaching needed during the initial stages and beyond. Travel Counsellors pairs new members with experienced mentors, providing business coaching and product support.
Technological tools are also essential. Ensure the agency provides the necessary software and equipment, or be prepared to invest in your own. Vertical Travel Group offers best-in-class technology and comprehensive customer relationship management systems, aiding homeworkers in delivering excellent customer service.
Navigating New Responsibilities
Transitioning to homeworking often means taking on new responsibilities. Besides closing sales, agents must develop new leads, manage databases, and handle ticketing and payments.
Gary Gillespie, managing director of Independent Travel Experts, emphasises the need for a contingency plan if homeworking is your primary income source. “If it’s your main source of income and you don’t have an existing database or a large network of family and friends to market to, you need a contingency plan,” he advises.
Agencies offer varying levels of back-office support, so assess where you might need extra help. Ongoing training for product updates and business growth is also crucial. Understanding your contract is vital, particularly regarding pending commissions when switching agencies.
Balancing Work and Personal Life
Homeworking offers the freedom to balance professional and personal life. For instance, Mandy Hare from Club Voyages appreciates the flexibility that allows her to travel and work as needed.
Creating a structured and organised system is imperative for success. Despite the benefits, homeworking demands discipline and effective time management skills.
Mandy illustrates her experience: “My system goes with me wherever I go, so I don’t lose out on a sale.” This mobility ensures continuous service irrespective of location, showcasing the adaptability required in homeworking roles.
Financial Considerations
Financial stability is a key concern when transitioning to homeworking. Earnings can vary month-to-month based on booking volumes and commission structures.
Some agencies offer financial support to ease cash flow. For example, Independent Travel Experts provide an option for 50% of the commission to be paid the month after booking, with the remainder paid after departure.
Understanding the financial implications and ensuring you have a financial cushion are critical steps in preparing for a home-based role.
Customer Interaction
Customer preferences have evolved with the rise of digital communication. Many clients now prefer contacting agents online or via social media, seeking prompt responses regardless of traditional office hours.
Colin Martin-Weekes, franchise general manager at GoCruise & Travel, highlights the importance of personal connections. “Customers want more of a personal connection with who is arranging their travel plans,” he notes.
Adapting to these preferences means being available and responsive, enhancing customer satisfaction and loyalty.
Success Stories
Leanne Moore of The Holiday Lady shares her journey from call centres to running a successful homeworking business with her family. Her story underscores the potential of leveraging social media for market expansion.
Starting with 600 Facebook followers, she grew her base to 34,000 in eight years, turning over £1.3 million last year. The ability to dynamically package deals and offer extensive supplier options played a significant role in her success.
Pros and Cons of Homeworking
Pros include flexible hours, no commute, being your own boss, potential for good earnings, and the ability to specialise.
Cons involve the need to generate new business, require determination and comfort working independently, absence of office atmosphere, and variable monthly earnings.
Transitioning to a home-based role in the travel industry requires careful consideration and planning. From choosing the right agency to managing new responsibilities and financial stability, understanding these factors can pave the way for a successful and fulfilling homeworking career.
Adapting to customer preferences and leveraging technology are vital. With the right preparation and support, the transition can lead to a rewarding and flexible professional journey.
