Gloucester’s Your Co-op Travel branch has taken over the bookings from the now-separated KTz Travel agency. The announcement was made as KTz Travel is no longer part of the Co-op Travel Consortium.
KTz Travel, previously operating under the Abta number of the Co-op Travel Consortium, has informed its customers about this significant change. Now, Your Co-op Travel in Gloucester will handle all queries related to payments, tickets, and other booking concerns.
Transition of Bookings
Bookings made by KTz Travel have now been transferred to Your Co-op Travel. This move comes as KTz Travel is no longer trading under the Co-op Travel Consortium. KTz Travel is located on Bristol Road, while Your Co-op Travel operates from Eastgate Shopping Centre, making both agencies geographically close.
The transfer of bookings aims to ensure continuity for customers who have made travel arrangements with KTz Travel. Customers are advised to direct all inquiries regarding their bookings to Your Co-op Travel in Gloucester.
Public Announcements
KTz Travel announced the changes on their Facebook page, specifying that they are no longer able to handle bookings directly. Customers were urged to contact Your Co-op Travel for all matters related to existing bookings, payments, and tickets.
The social media announcement added that KTz Travel will be resuming operations once a new Abta number is obtained. The agency reassured its customers that all bookings remain protected despite the transition.
Statements from Co-op Travel Consortium
A statement from the Co-op Travel Consortium confirmed that KTz Travel is no longer a part of their group but extended well wishes to the KTz team for the future. The statement also emphasized that all bookings made through KTz Travel are protected. The consortium will be in contact with all affected customers to assist them further.
The Co-op Travel Consortium stressed that their priority is protecting their customers. They will continue to support all affected customers through their telephone agents or the Gloucester Co-op Travel branch.
Background on KTz Travel
KTz Travel was founded by Katie Hamlin in 2016. The agency joined the Co-op Travel Consortium in the same year. Over the years, KTz Travel gained a reputation for offering diverse travel packages, including city breaks, luxury beach holidays, and cruises.
KTz Travel’s offerings also included tours, UK trips, and comprehensive wedding and honeymoon packages. The agency built a strong customer base through its dedicated service and varied travel options.
Your Co-op Travel’s Role
Your Co-op Travel in Gloucester is now responsible for ensuring a seamless transition for former KTz Travel customers. The branch will be handling all aspects of the transferred bookings, from payments to ticketing issues.
By taking over the bookings, Your Co-op Travel aims to maintain high levels of customer service. Customers can reach out to the branch for any support related to their bookings.
The Gloucester branch’s involvement underscores Co-op Travel’s commitment to customer protection and service continuity. The branch will work closely with affected customers to address all concerns promptly.
Future Plans for KTz Travel
According to the social media post by KTz Travel, the agency plans to resume operations once it secures a new Abta number. This indicates a potential revival of the agency in the near future.
KTz Travel has reassured its customers that they will be back in business and continue to provide quality travel services. The agency’s swift announcement and future plans reflect its dedication to its clientele.
Customer Engagement and Support
Your Co-op Travel is committed to engaging with all affected customers. The branch encourages customers to contact them directly to resolve any issues related to their bookings.
The support provided by Your Co-op Travel ensures that customers experience minimal disruption. The branch’s proactive approach highlights their dedication to customer satisfaction.
The transfer of KTz Travel’s bookings to Your Co-op Travel marks a significant change for both agencies. With a commitment to customer protection and service, the Gloucester Co-op Travel branch is well-equipped to handle the transition.
As KTz Travel prepares for its return, both agencies are focused on ensuring a smooth experience for their customers. The continued support and clear communication from Your Co-op Travel underline their customer-oriented approach.
