Vista, the in-house operator of Hays Travel, has marked remarkable growth in its cruise sales, showing significant contributions to the travel sector.
The team has surpassed expectations by improving agent support, booking numbers, and launching new cruise offerings.
The cruise specialists at Vista have achieved growth exceeding expectations, with sales seeing impressive increases in the year’s first quarter. This success is attributed to their dedication and strategic enhancements implemented within the team.
Vista’s head of cruise, Catriona Parsons, praised the team’s efforts, reflecting on their success as transformative, driven by profound commitment and innovation.
Investments in the cruise sector are a top priority for Vista, evident through their recruitment of a dedicated team of specialists aimed at enhancing the product offering and support to agents.
Head of Sales Kathleen Molloy highlighted the importance of cruise sales, noting the expansion from 32 cruise lines available, offering vast and varied choices to clients.
Team members have undergone specialised training to deepen partnership with cruise lines and better understand products offered.
Vista’s team have been fully utilising advancements like the TProfile platform, which facilitates efficient, high-quality quotations to travel agents, boosting their operational capabilities.
The integration of TProfile’s functions has enabled existing agents to personalise quotes, enhancing client satisfaction significantly.
The diverse cruise team operates throughout the UK, ensuring that Vista’s enhanced services reach a broad audience.
This geographical distribution allows Vista to effectively cater to travel consultants and members of the Hays Travel Independence Group nationally.
Vista attributes part of its success to technology such as TProfile, streamlining operations and facilitating personalised communications with clients.
Bhav Taylor of TProfile commended Vista for utilising their product enhancements, exemplifying how technology integration can yield substantial business advantages.
Investments in technology demonstrate Vista’s commitment to maintaining efficiency and client satisfaction.
The team consists of experts strategically positioned across the UK, featuring key members like Danny Graham and Stuart Evans who drive innovation.
Through collaboration and expertise sharing, the team sustains their momentum in exceeding ambitious sales targets.
Vista’s performance highlights a pivotal year where the integration of strategy, technology, and expertise has facilitated elevated growth in cruise sales.
Vista’s achievements in cruise sales underscore its strategic focus and dedication to leveraging expertise and technology.
As they continue to enhance their offerings, the industry watches closely, anticipating further advancements and success.
