European low fares airline, Ryanair, has said that starting February 1, all of its flights will operate with allocated seats, allowing all customers to choose their preferred seats in advance.
The move is part of the customer service improvement initiatives recently undertaken by the airline. With the launch of allocated seating, Ryanair customers can now select their preferred allocated seat either when booking or when checking-in online, with three seat options available:
Premium seats – Rows 1-5, 16, 17 & 32,33 – giving customers priority boarding, extra legroom and/or faster exit, all for a fee of €10/£10 (the same fee as Ryanair’s current reserved seat fee).
Standard seats – Rows 6-15 & 18-31 – where customers can pre-select their preferred window or aisle seats or ensure that they sit together, for a fee of €5/£5, with priority boarding added for a supplement of €2/£2.
Those customers that do not wish to pre-select their seats can check-in during the period from 7 days to 2 hours prior to their flight and they will be assigned an allocated seat at no cost. Free allocated seats will not be available prior to 7 days before each flight departure.
Ryanair’s Robin Kiely, said: ‘All Ryanair customers can now enjoy allocated seating on all flights, the latest customer service improvement to be rolled out.
We are listening to our customers and responding, so that they can continue to enjoy the lowest fares and most on-time flights, but can also benefit from our recent improvements to our industry leading customer service, including a second free small bag carry-on bag, easier website access, a ‘My Ryanair’ registration service, 24 hour grace periods, ‘quiet flights’ and reduced bag fees, with further improvements set to be rolled out over the coming weeks and months.’
Customers who have already purchased priority boarding for flights departing after February 1 can select a standard seat free of charge when checking-in online.
