In a strategic move, Club Voyages has welcomed Kelly Green as its new head of retail. The appointment marks a significant step for the agency, given Green’s extensive experience from her previous roles at Hays Travel and TUI.
Commencing her role on 2 January 2024, Kelly Green will embark on a journey that promises to reshape Club Voyages’ approach to retail. Her partnership with the agency’s managing director, Sam Ballard, is expected to bring fresh perspectives to the company’s strategies.
Having joined the travel industry in 2015, Green’s career trajectory has been impressive, showcasing her capabilities in various management roles. Her most recent position as a business development manager at Hays Travel further solidified her expertise in the field.
Green’s new position entails close collaboration with the brand’s team of travel consultants. Her role will focus on optimising sales performance and ensuring the delivery of effective sales, marketing, and campaign strategies.
A significant part of Green’s responsibilities will include leading the Club Voyages homeworking team. She is also tasked with identifying and recruiting new talent to support the company’s expansion plans.
Expressing her excitement, Green remarked, “I’m thrilled to be joining Club Voyages at what is a particularly exciting time for the business.” Her familiarity with Sam Ballard and the team is seen as an asset.
Sam Ballard, reflecting on Green’s hiring, stated, “It’s hard to underestimate what a great hire Kelly is for us.” This endorsement underscores the importance of Green’s role in the company’s vision for future growth.
Club Voyages’ decision to appoint Green comes after a transformative year where the agency doubled its profits and expanded its team of homeworking consultants. This growth highlighted the need for a strong leader in retail.
The agency’s transition from a cruise-only travel agency to a comprehensive luxury travel service provider aligns with Green’s expertise in delivering bespoke holidays and high-touch service.
With challenging yet exciting times ahead, Green plans to leverage her experience to enhance the agency’s market presence. Her strategic vision aims to strengthen client relationships and drive business success.
Recruitment and training will be pivotal under Green’s leadership. These efforts will ensure that Club Voyages remains a competitive player in the fast-evolving travel industry landscape.
As Club Voyages looks to the future, Green’s role will be central in achieving long-term objectives and sustaining growth momentum. Her approach will likely influence industry standards and client expectations.
Green’s appointment stands as a testament to Club Voyages’ commitment to excellence and innovation. Her leadership is expected to be a driving force behind the company’s continued success.
The collaboration between Green and the Club Voyages team is set to usher in a new era of retail strategy, focusing on personalised travel experiences.
Club Voyages’ strategic appointment of Kelly Green as head of retail is a calculated step towards achieving ambitious growth and excellence in service delivery. Her leadership is anticipated to be pivotal in navigating future challenges and opportunities.
