Riviera Travel has announced significant updates to its website aimed at boosting functionality for travel agents and guests.
The newly redesigned platform enables easier access to holiday information, simplifies bookings, and includes a more intuitive navigation system.
Riviera Travel has dramatically improved its website’s functionality, ensuring both travel agents and guests find the platform more user-friendly. Now, all holiday details can be accessed effortlessly on itinerary pages, thanks to a single link. Moreover, pop-ups efficiently deliver detailed information about hotels, ships, and daily activities, enhancing the overall customer experience.
To simplify the booking process, pricing and availability are presented earlier in users’ journeys. This streamlined design promotes quicker navigation, reflecting Riviera Travel’s commitment to exceptional service. These updates underscore the company’s dedication to enhancing digital experiences, aligning with their broader strategy to offer a seamless service across different platforms.
Over the past three years, Riviera Travel has witnessed significant growth in digital interactions from travel agents, necessitating these developments. Stuart Milan, Channel Director, stated, “The past three years have seen a huge uplift in the number of agents interacting with our digital platforms.”
Acknowledging this increase, Riviera has introduced a travel agent engagement committee aimed at shaping future trade support initiatives. This step not only strengthens existing relationships but also aims to cultivate new ones, ensuring that trade partners are equipped with the necessary tools and support for mutual success.
In a bid to bolster its trade support, Riviera Travel launched a trade-dedicated contact centre team. Comprising four experienced members, this team exclusively focuses on meeting the unique needs of travel agents. By providing tailored assistance, the team plays a crucial role in enhancing communication and service efficiency.
This initiative highlights Riviera Travel’s proactive approach in addressing industry demands. Such a dedicated focus on trade partners underscores the operator’s commitment to supporting agents in delivering outstanding service to their clients.
Riviera Travel’s website enhancements also showcase their comprehensive holiday programme. This includes river, ocean, and tall-ship cruising options, as well as escorted tours and trips for solo travellers. The diverse range of offerings ensures that every traveller’s preference is catered to.
By integrating these offerings into a cohesive digital platform, Riviera Travel enables easy navigation and informed decision-making for users. The improved digital experience aligns with the company’s mission to offer outstanding travel experiences.
Riviera Travel continues to innovate by focusing on digital enhancement. The company’s strategic initiatives suggest a forward-thinking approach, preparing for an evolving market landscape.
Fostering both agent and customer engagement through technology, Riviera demonstrates the vital role digital transformation plays in modern travel experiences.
Riviera Travel’s forward-thinking strategy and dedication to improving digital interactions set it apart in the travel sector. By prioritising technological advancements, the company continues to enhance its reputation as a trusted partner for trade agents and a reliable service provider for travellers.
Riviera Travel’s website updates signify a major step towards a seamless digital experience.
With a strong focus on agent and customer engagement, the company sets a high standard in the travel industry.
