Close Menu

    Etraveli Group Expands Airline Content with British Airways and Iberia Integration

    20/05/2025

    Cathay Pacific Reopens ‘The Bridge’ Lounge at Hong Kong International Airport

    20/05/2025

    Pegasus Strengthens University Partnerships to Drive Innovation and Competitiveness

    20/05/2025

    Beverley Holidays Unveils UK’s First Fully Solar-Powered Caravan in English Riviera

    20/05/2025

    Protect Group Set to Safeguard $7B in Travel & Event Bookings by End of 2025

    20/05/2025

    Subscribe to Updates

    Get the latest creative news from FooBar about art, design and business.

    Facebook X (Twitter)
    Travel News
    • About Us
    • Become a Contributor
    Facebook X (Twitter) RSS
    SUBSCRIBE
    • Home
    • Holidays
    • Air Travel
    • Hotels
    • Travel
    • Holiday Destinations & Resorts
    • City Breaks
    • Cruises
    • Winter Breaks
    Travel News
    Home » British Airways launches Customer Access Advisory Panel to enhance travel experience for all
    British Airways announces changes to Avios collection programme
    British Airways announces changes to Avios collection programme
    Air Travel

    British Airways launches Customer Access Advisory Panel to enhance travel experience for all

    Lee FletcherBy Lee Fletcher10/05/2024No Comments2 Mins Read
    Share
    Facebook Twitter LinkedIn Pinterest WhatsApp Email

    British Airways has initiated its Customer Access Advisory Panel, a move aimed at improving the travel experience for customers with accessibility needs.

    The airline’s commitment to inclusivity is at the forefront of this initiative.

    The panel, consisting of individuals from the disabled community, held its inaugural meeting to provide feedback and discuss service enhancements. British Airways intends to convene regularly with the panel to ensure its products and services are designed with accessibility and inclusion in mind, covering aspects from IT solutions to airport and onboard experiences.

    Chaired by Mary Doyle, an accessibility advocate and wheelchair user with extensive service delivery management experience, the panel also includes:

    * Simon Houghton, a behaviour change consultant who launched initiatives promoting awareness for the deaf community.

    * Paul Hayman, an international Chief Financial Officer with autism, advocating for neuro-diverse individuals in air travel.

    * Dom Hyams, Global Client Director at Purple Goat, focusing on inclusive marketing.

    * Neil Barnfather MBE, a blind entrepreneur with expertise in technology and accessibility.

    * Jennie Berry, a content producer and wheelchair user, sharing her experiences to educate others.

    * Xavier Mascarell, Customer Accessibility Strategy Manager at British Airways, who founded the panel.

    Xavier Mascarell, Customer Accessibility Strategy Manager at British Airways and founder of the Customer Access Advisory Panel, said: ‘British Airways carries hundreds of thousands of customers who require additional assistance each year. We work hard to remove barriers and support customers with accessibility requirements throughout their journey but know there is more work to be done. The insights and recommendations we receive from our advisory panel members will be vital to improving our accessibility offering. We want to ensure a positive flying experience for everyone and we hope the learnings we gain through these meetings will drive further change.’

    Read Also  British Airways carries vital medical supplies to Britain from China

    Mary Doyle, Chair of the Panel, said: ‘We have a great team of professionals with lived experience on the panel who are curious, innovative and put the customer at the centre of all decisions. This team is committed to helping British Airways learn directly from the disability community and we’ll have some fun along the way.’

    The initiative aligns with British Airways’ ongoing efforts to enhance accessibility services, including dedicated support for mobility, customers who are deaf, blind, or have other non-visible disabilities.

    accessibility British Airways inclusion
    Lee Fletcher

    Related Posts

    Etraveli Group Expands Airline Content with British Airways and Iberia Integration

    20/05/2025

    Pegasus Strengthens University Partnerships to Drive Innovation and Competitiveness

    20/05/2025

    OPUL Jets Acquires Quinta Jets to Strengthen European Presence

    19/05/2025

    Comments are closed.

    Air Travel

    Etraveli Group Expands Airline Content with British Airways and Iberia Integration

    By News Team20/05/20250

    Etraveli Group has announced a major expansion in its flight offerings, now featuring full content…

    Cathay Pacific Reopens ‘The Bridge’ Lounge at Hong Kong International Airport

    20/05/2025

    Pegasus Strengthens University Partnerships to Drive Innovation and Competitiveness

    20/05/2025

    Beverley Holidays Unveils UK’s First Fully Solar-Powered Caravan in English Riviera

    20/05/2025
    • Facebook
    • Twitter
    Categories
    • Activity & Adventure Holidays
    • Air Travel
    • Awards
    • Blog
    • Business
    • Business Travel
    • City Breaks
    • Cruises
    • Environment
    • Events
    • Finance
    • Flights, Airlines & Airports
    • Food & Drinks
    • Holiday Destinations & Resorts
    • Holidays
    • Hospitality
    • Hotels
    • International
    • Lifestyle
    • Press Release
    • Real Estate
    • Research
    • Technology
    • Timeshares
    • Tour Operators
    • Tourism
    • Travel
    • Travel Agents
    • Weather
    • Winter Breaks
    About
    About

    Stokewood House, Warminster Road
    Bath, BA2 7GB
    Tel : 0207 0470 213
    [email protected]

    Etraveli Group Expands Airline Content with British Airways and Iberia Integration

    20/05/2025

    Cathay Pacific Reopens ‘The Bridge’ Lounge at Hong Kong International Airport

    20/05/2025

    Pegasus Strengthens University Partnerships to Drive Innovation and Competitiveness

    20/05/2025
    Pages
    • About Us
    • Contact Us
    • Become a Contributor
    • Submit Press Release
    • Privacy Policy
    Facebook X (Twitter)
    © 2025 Travel News

    Type above and press Enter to search. Press Esc to cancel.